Confirmation of agreement for services between: *{{ practice.name }}* and *{{ client.name }}*

This is to confirm our understanding of the terms and objectives of our engagement and the nature and limitations of the services we will provide.

h3. Purpose, Scope and Output of the Engagement

{{ practice.name }} will provide professional services at your request. The details of the services provided in this agreement are detailed below:

{{ proposal.service_summary }}

{{ proposal.price_summary }}

h3. Period of Engagement

This engagement starts on {{ proposal.commencement_date }} and is valid until {{ proposal.end_date }}. We will not deal with earlier periods unless you specifically ask us to do so and we agree.

h3. Why do we offer a fixed price agreement for ongoing services?

The standard method of billing in professional services has traditionally had an emphasis on providing services in exchange for an hourly rate. {{ practice.name }} has come to the realisation that this method is an archaic method of pricing. It is also a conflict of interest because what it means is (as an industry) we are directly rewarded for how inefficient we are. The longer we take to do the job the more we get. Hourly billing does not promote an emphasis on customer service or an incentive to complete jobs quickly.

The biggest issue with hourly billing you have no idea how much the job will be until the bill is received. We don’t think that is fair on you. As a courtesy to you, we think you deserve

to know in advance how much the job will cost and what it entails. As a modern & progressive firm we have moved all of our engagements to a fixed price agreement model. What does this mean for you?

* You will always know how much you will pay for services in advance, and will always have the opportunity to discuss the agreement before we get started on any work. If new work is required outside of the scope of our existing agreement we will issue a written proposal for you to accept (or discuss) before we commence new services.

* It places the risk back on us, the practice. You don’t have to worry about paying for more hours than you thought it would take. We have to focus on being more efficient to ensure our relationship is mutually profitable. This means we can leverage the best in breed technology to constantly improve the quality of the services we deliver to you.

* It opens the lines of communication. You don’t have to be afraid to contact us with questions and be worried about receiving a bill for your time. All of our fixed price agreements include support and regularly scheduled review sessions. In fact, we encourage constant communication between {{ client.name }} and {{ practice.name }}. Becoming your trusted advisor is our mission and open communication is the key.

h3. Hourly Billing for Services with an Undefined Scope

While {{ practice.name }} will try to always provide a fixed price agreement, particularly in the instance where services are ongoing. However there are some services that we offer where an estimate based on an hourly rate is the only method of billing that applies. We’ll quote an hourly rate in cases of project work where it is difficult to define the scope of the service required. In the case where you have been quoted an estimate based on an hourly rate, {{ practice.name }} will inform {{ client.name }} of the amount of time used before we issue the final bill and collect payment.

If possible, {{ practice.name }}  will convert any hourly services into a fixed price agreement, if or when, the scope of the service becomes more apparent.

h3. Unanticipated Services

While your fixed price agreement entitles you to unlimited communication, if your question or issue requires additional research and analysis beyond the services agreed in this contract, any additional work will be quoted to you before the commencement of said additional work. Once the scope of the additional work is agreed upon, we will issue a Change of Service Request via our online proposal system, and will ask you to sign the new agreement before we commence the new work.

Furthermore, {{ client.name }} will agree that if an unanticipated need arises (such as an audit, an amended tax return or a personal financial statement required as part of a loan agreement), this additional work will be performed only after arriving at a mutually agreed-upon price and a Change of Service Request is accepted with a digital signature.

h3. Service and Price Guarantee

{{ practice.name }} will always stand behind the quality and professional nature of the services that we offer. If at any point you are not completely satisfied with the services we have performed, we encourage you to bring this to our attention immediately. We’d love the opportunity to correctly address your concerns and allow us a chance to win your trust back and prevent similar problems from happening in the future.

If you are still not satisfied with the outcome of our services, we will work towards a mutual agreement regarding the payment for services completed. As an example, we may agree to

either forgive the related payment or accept a portion of the originally agreed price that reflects your level of satisfaction.

h3. Ownership of Documents

All original documents obtained from the client arising from the engagement shall remain the

property of the client. However, we reserve the right to make a reasonable number of copies of the original documents for our records.

{% if proposal.service_terms %}

h2. Additional Service Terms

{{proposal.service_terms}}

{% endif %}

h3. Client Responsibilities

In conducting this engagement, information acquired by us in the course of the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your express written consent.

The Client is responsible for the reliability, accuracy and completeness of the accounting records, particulars and information provided and disclosure of all material and relevant information. Clients are required to arrange for reasonable access by us to relevant individuals and documents, and shall be responsible for both the completeness and accuracy of the information supplied to us. Any advice given to the Client is only an opinion based on our knowledge of the Client’s particular circumstances.

h2. Confirmation of Terms

Please review and digitally sign this letter below to indicate that it is in accordance with your understanding of the arrangements. This letter will be effective for future years unless we advise you of any change.

{{ proposal.accept_link }}

Terms and Conditions

Terms of Payment

Invoices issued through Ignition are paid by direct debit either weekly or monthly, we reserve the right to make a manual collection of any invoices not paid on the due date.  Any work that is Adhoc and/or invoiced on completion will also be a manual collection upon completion of said work.

We reserve the right to invoice and process manual collection for failure to provide the necessary information to complete your return in a timely manner.  The manual collection will be for the invoiced amount or works completed to date.

Fee from refund (FFR) will be a manual collection should the refund be retained by the Australian Taxation Office or other Government Department.  

Our invoice terms of payment are strictly 7 days from the date of each invoice. 

Annual Accounting Packages (AAP) have a minimum duration of 12 months from the date of acceptance.

NOTE: 60 days notice is required for either party to modify or terminate the Annual Accounting Packare (AAP) in part or its entirety.

Disclosure of Other Fees and Commissions

We disclose to our clients any commissions or other fees received as a result of work done for that client and will fully comply with any statutory requirements in relation to the disclosure of such information.

Documents

All documents provided are stored in a secure cloud storage program in alignment with IPA requirements.

Before we lodge any necessary documentation on your behalf, we will forward draft documentation to you for approval.

We shall endeavour to ensure that documentation is lodged with the relevant departments by the due dates, provided all information and documentation is received to allow us adequate time for preparation and lodgement of the documentation.

To ensure our lodgement status is withheld by the ATO. You authorise Tax Strategies Australia Pty Ltd to lodge your completed income tax return, activity statement or any other documents on the due date regardless if signed copies are returned.

Lien Over Documents

We may invoke a lien over certain documents held until such time as an outstanding fee has been paid or other satisfactory arrangements are reached. A lien is a right to hold certain documents or property until the debt incurred in respect of that property/document has been satisfied.

The lien however may not be held over property that belongs to another, including if held jointly, and does not cover statutory documents (ie. a tax return, BAS or refund cheque).

Quality Review

As a Fellow of the Institute of Public Accountants (IPA) we are subject to periodic quality assurance reviews. Unless otherwise advised by yourself, by engaging our firm, you are consenting to your files being part of such a quality review.

Standards

We aim to provide the highest standard of professional service and are focused on the concerns of our clients. If for any reason you feel you have not received the service level expected or have an issue to raise, please at first instance, contact the writer to discuss how the problem may be resolved.

Furthermore, as a Fellow of the IPA, we are subject to the ethical requirements of the IPA and its investigations and disciplinary processes. These requirements cover issues such as Code of Conduct and Ethics, adherence to Accounting and Auditing standards, requirements to undertake continued professional education and to hold trust money in a Trust Account.

Responsibility For Accounting and Internal Control Systems

We advise that the responsibility for the maintenance of a business accounting system and internal control systems rests with you (the client), including the protection of and prevention against fraud. You will be responsible for the maintenance and keeping of books of your account. If any material weakness in the accounting system or internal control systems comes to our notice, we will advise accordingly.

It is important to remember that you are personally responsible and liable for the information contained in any statutory return. You must retain all necessary documentation to back up any claim. We will not take responsibility for any failure on your behalf to maintain adequate records or for failure to provide all necessary details.

It is vitally important that if you are or have been a child support client that you provide information relating to this as it may affect the lodgment of your return and any refund amounts owing.

Like you, we are operating a business and experience the same pressures as many of you. We wish to provide greater value by being more available and proactive with advice and solutions, whilst keeping our costs, and therefore fees, under control. We are now employing a number of strategies which we hope will enable us to do this, and remain competitive with the fees we charge.

One of those strategies is to outsource compliance work. We currently have a relationship with a third party company which provides qualified accounting and bookkeeping professionals 100% dedicated to our firm under our direct control, trained on our systems. The firm operates to extremely high ethical, privacy and security standards. These accountants and bookkeepers, whilst part of our business, have limited, audited access to our software and client information, that we constantly monitor ensuring no information is ever downloaded. Thereby we are able to cost effectively undertake accounting and tax functions under our close supervision. This frees up the time of our highly qualified team and allows us to add value to you and your business, rather than attending to compliance obligations.

Ownership of Documents

The final financial statements, tax return and any other documents which we are specifically engaged to prepare, together with any other original documents given to us, shall remain your property.

Any other documents brought into existence by us including general journals, working papers, the general ledger, draft financial statements and/or tax returns, will remain our property at all times.

However, we will always provide you with copies of any documents that you may require from time to time.